My Library Card

This feature works best when using the most recent version of your Internet Broswer. Our catalog web server uses session cookies to authenticate after you have logged in to your library account. If you have trouble using the catalog after you have logged in, your web browser may have cookies disabled. To reenable cookies for our site, use these instructions:

Internet Explorer 6 & 7
1. Select Internet Options from the Tools
2. Select the Privacy tab and Advanced
3. Check box, Override automatic cookie handling
4. Check box, Always allow session cookies
5. Select Accept or Prompt for first-party cookies
6. Click OK

Mozilla/Firefox
1. Select Options from the Tools menu
2. Select the Privacy
3. Expand the Cookies option
4. Select Allow sites to set cookies
5. Under Keep cookies, select Until they expire
6. Click OK

If you are still experiencing interuptions, you may install the plug-in IE Tab. It emulates Explorer in the tabs of Firefox. After installing IE Tab,

1. Go to Tools
2. Select IE tab Options
3. In the URL: box, type http://waldo.library.nashville.org and then hit the Add button.
4. OK

Internet Explorer 4.x and 5.x
1. Select Tools -> Internet Options from the menu bar
2. Select the Security tab
3. Highlight the Internet icon and click Custom Level...
4. Select Enable on all radio buttons under Cookies
5. Click OK

If you are using the Google Toolbar, Yahoo! Toolbar, Norton Internet Security, ZoneAlarm, or similar products that filter your web content, you may need to configure those products to allow session cookies. If you do not want to enable session cookies for all sites, you may explicitly add the library web servers to your list of trusted sites. Our web servers include:

• www.library.nashville.org
• waldo.library.nashville.org
• contentdm.library.nashville.org

ZoneAlarm Firewall Users

There is a conflict with ZoneAlarm firewall software and the current version of the catalog and account program. This conflict will interfere with patrons cancelling holds and renewing items within their account. If you use ZoneAlarm firewall software and are having difficulty accessing your acount information, please follow the directions below:

• Open ZoneAlarm/EZ Firewall
• Under Program Control, right click on IE or Firefox (choose the browser you use)
• elect "Options" from the mini menu that appears Uncheck the box for "Enable Privacy for this program"
• Click "OK"
• Under Privacy (if available)
• Go to Cache Cleaner tab
• Click on "Clean now"
• In your browser (Firefox or IE) clear your cache or Temporary Internet Files
• After all this is done, close your browser, reopen it and try to see if the site will work.

Lost Library Cards

Report a lost or stolen card immediately to prevent the unapproved use of your card. A lost or stolen card may be reported in person or by telephone without the card number. The replacement fee for lost cards is $1.00.

Lost / Damaged Library Materials

If you lose a book, video, or other library item, you will be charged for a replacement plus a processing charge per item. If item is later found and returned, the replacement cost will be refunded. The processing fee is non-refundable. You may not buy a replacement item and return it in lieu of the fee for a lost item.

Loss of any part of an A/V item will result in an $8.00 fine.

If an item is damaged to the extent that it cannot circulate any more, you will be charged the full replacement cost.

Your PIN

A library PIN will permit you to use enhanced features of Nashville Public Library's online system and account services. It provides additional security for your account and prevents others from using your library card or accessing your account.

If you forget your PIN, library staff can delete your existing one. You may contact staff in person, by phone, or E-mail. After your PIN has been deleted by a staff member, you may create a new one. Note: library staff cannot view your PIN; they may only reset it.

Go to Login to My Account.
Enter your library card number, and type any four numbers. This will automatically send you to a page where you may create your new PIN. Once you have created your PIN, please make a note of it - you will be using your PIN for many library functions.

You may elect to change your PIN number at any time by accessing your account and selecting Modify PIN. You must use your original PIN to gain access to the change function.

Error message:
Sorry, the information you submitted was invalid. Please try again.
Either your card is inactive or you have entered the wrong PIN. Contact the library for assistance.

Returned item still showing on your library account.

Please contact the library if an item you returned has not been checked-in and remains listed on your account for more than 3 days. Report your library card number, the title of the item, and the location you returned it to. We will search to confirm the item is returned. If it is found, the library will remove any applicable fees. You will be contacted if the item does not turn up. Meanwhile, please double-check that you do not have the item in your possession.

How you put an item on Hold?

Locate the item in the library catalog. Select 'Request' in the record. Enter your library card number, PIN, and select the library where you would like to pick it up. You will be notified by mail, phone, or e-mail when it is ready to be picked up. The item will be held on the shelf with your last name on a ticket wrapped around it. If you prefer to have your item held for you at the service desk, please contact the manager at your pick-up location.

There is a problem with your library card, please see a librarian.
This message normally appears when your card is inactive (if you have not used it in over a year). You may get a new card during your next library visit.

Error messages:
No items requestable, request denied.
This message appears when you are requesting item that is not in our collection. You may request the library purchase the item. If you include your library account information, we will place a hold for you if the item is purchased. You may also request items not owned by the library through Interlibrary Loan.

Sorry, the information you submitted was invalid. Please try again.
Either your card is inactive or you have entered the wrong PIN.

How do you Renew Items?

Error messages:
Too soon to renew.
Videos may not be renewed until two days prior to their original due date. Books/CDs may not be renewed until ten days prior to their original due date.

Too many renewals.
This message indicates you have exceeded the number of renewals allowable for the item. You must return the item to the library within the original borrowing period and may not immediately borrow it again. Alternatively, you may choose to keep the item past the due date, provided you pay the assessed late fee.

Renewing by Phone

Call 615.862.5890 from any touch-tone or cell phone.

• You will need to have your library card number to access your account.
• Choose from menu options to renew materials, listen to a list of what you have checked out and the due dates, or hear any outstanding charges.
• If you plan to renew materials, please have the materials at hand. You'll be prompted to key in your card number.
• This automated telephone renewal service is available 24/7.

Approved User

An approved user is another resident of your household who is 18 or older. You must visit a library to designate an approved user for your account. You accept responsibility for all actions that occur as a result of this access. Revoking access must be done in writing.

An approved user can:

• Check out patron holds only.
• Place, cancel or change holds.
• Pay fines.

To access the patron account to which one is an approved user, the approved user must do one of the following:

• Present the library card.
• Present an approved form of ID and: Know the name and address of the patron and be listed by the patron as an approved user on the account.

Not receiving e-mail notifications

In order to prevent messages from Nashville Public Library from being marked as spam, please add the following address's to your Contacts file:

libcirc@nashville.gov
circadm@waldo.library.nashville.org
ftsmail@waldo.library.nashville.org

By adding these to your Contacts file, you are informing your e-mail provider that these are recognized e-mail addresses and to accept any messages from them.